| Customer Support- BEFORE CALLING FOR TECHNICAL SUPPORT PLEASE DOWNLOAD: Before You Call
Follow the guide to quickly resolve many issues and avoid unnecessary billing for non-covered service requests.
- Infinity offers complete support service for our clients in the form of On-Site Emergency Service, Remote Access, Telephone Support, and Repair services. If you need Technical Support, please use the following instructions:
NON-EMERGENCY SUPPORT (Issues that are not affecting your immediate ability to operate your business)
* 1. Telephone: 843 . 497 . 7773.
* 2. Please leave a detailed message.
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EMERGENCY SUPPORT (Issues that are causing interruptions in your ability to operate)
* 1. Telephone: 877 . 806 . 2823. If the phone system answers go to step 2.
* 2. Press 0 during the greeting to be transferred to an on-call technician. NOTE If the call goes to voice mail, wait 1 minutes and call again.
EMAIL SUPPORT: If you do not need to speak with a technician immediately and can wait for an email answer please submit your request below. You should receive a reply by the following business day.
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