Customer Support

  • Infinity offers complete support service for our clients in the form of On-Site Emergency Service, Remote Access, Telephone Support, and Repair services. If you need Technical Support, please use the following instructions:
                     

                       NON-EMERGENCY SUPPORT  (Issues that are not affecting your immediate ability to operate your business)
                         * 1. Telephone:  843 . 497 . 7773.  If the phone system answers to to step 2.
                         * 2. Press 1 during the greeting to leave a detailed message.
                  
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                       EMERGENCY SUPPORT  (Issues that are causing interruptions in your ability to operate)
                         * 1. Telephone:  843 . 497 . 7773.   If the phone system answers go to step 2.
                         * 2. Press 0 during the greeting to be transferred to an on-call technician. NOTE If the call goes to voice mail, wait 1 minutes and call again.



    EMAIL SUPPORT: If you do not need to speak with a technician immediately and can wait for an email answer please submit your request below. You should receive a reply by the following business day.
     



  • Maintenance Contracts are available to protect your investment. Maintenance programs include